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Whether you have questions about cold plunges, infrared saunas, or solar products, our team is ready to assist. Owned and operated by EB ENTERPRISES GROUP.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your delivery progress. If you need additional help, feel free to contact our team.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, please contact us within the return window listed on your product page and we will walk you through the process.
Can I exchange my product for a different model?
Exchanges are handled on a case-by-case basis depending on product availability. Reach out to our team with your order number and we will do our best to find the right solution for you.
What maintenance do cold plunges and infrared saunas require?
Cold plunges benefit from regular water changes and filter cleaning, while infrared saunas require occasional wipe-downs of the interior panels. Each product page includes detailed care instructions specific to your unit.
How do I choose the right solar generator or solar kit for my needs?
The best setup depends on your power requirements and intended use, whether for backup power, off-grid living, or outdoor activities. Our product pages list wattage and capacity details, and our team can help you find the right fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to answer every inquiry within 24 hours during business days.
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Quality You Can Trust
Every cold plunge, sauna, and solar product is carefully selected for lasting performance and reliability.
Free Continental Shipping
Most orders ship free within the Continental U.S. with handling in 1 to 3 business days.
